Counselling
Payment & Insurance
Payment
You have the option to pay by e-transfer at the end of your session, or charge to your credit card on file.
Insurance
Sessions could be covered by extended medical insurance. Pacific Blue Cross, Equitable Life of Canada, Greenshield Canada, SSQ Financial Group and ClaimSecure have added members of my professional association, ACCT, to the approved list for reimbursement. Manulife reviews each counsellor on a case by case basis. Check with your policy administrator to confirm if you would qualify. More coverage with additional insurers may be coming soon. Insurance reimbursement is the client’s responsibility and I do not direct bill insurance providers.
Confidentiality & Cancelation
Confidentiality
All of the information that we share together is strictly confidential unless one of the following should occur:
-
When you may be a danger to yourself or others
-
When there is suspicion or disclosure of abuse of vulnerable persons, such as a child or elderly person, which has not been previously reported.
-
When records are subpoenaed by court order
If one of these should occur, every reasonable effort will be made to discuss the circumstances with you prior to the involvement of other professionals.
​
Cancelation
We have a 24 hour cancellation policy. If you need to cancel or change your appointment please e-mail or text to let us know within 24 hours of your scheduled appointment. Sessions cancelled or changed in less than 24 hours are billed the full rate.
​
If you have any questions please feel free to contact me at alicia@sidebysidecounselling.ca
​
​
​
Address
3701 Hastings St, Burnaby, BC V5C 2H6